Privacy policy

Effective Date: 10-Jan-2025

Welcome to AirFare Service. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, website, and mobile applications.

1. Information We Collect

We collect the following types of information:

Personal Data: Name, email address, phone number, payment details, travel preferences, passport details, and loyalty program information.
Booking Information: Details of flight bookings, reservations, transactions, and travel itineraries.
Technical Information: IP address, browser type, device details, operating system, and user interaction data.
Communication Data: Emails, SMS, WhatsApp messages, and customer service interactions.
Location Data: With your consent, we may collect your precise location data for better service recommendations.

2. How We Use Your Information

We use your information for the following purposes:

To facilitate flight bookings, process transactions, and provide travel-related services.
To process payments, detect fraud, and ensure secure transactions.
To personalize user experience by offering tailored recommendations and promotions.
To communicate with you regarding booking confirmations, service updates, and support inquiries.
To improve our website, app functionality, and customer service operations.
To comply with legal obligations and enforce our terms of service.
To conduct analytics, research, and statistical analysis to improve our services.
To provide customer support and respond to inquiries or complaints.

3. Legal Basis for Processing Your Data

We collect and process your data based on:

Contractual necessity: To provide services you request.
Legitimate interest: To enhance our services, prevent fraud, and improve security.
Legal obligation: To comply with applicable laws and regulations.
Consent: For marketing communications and optional service enhancements.

4. Sharing of Information

We may share your information with:

Airlines, travel partners, and service providers: To fulfil your booking and related services.
Payment processors and financial institutions: To process payments securely.
Government and regulatory authorities: When required by law or to protect our legal rights.
Third-party marketing partners: If you have consented to receive promotional offers.
Business affiliates: In case of a corporate transaction such as a merger, acquisition, or asset sale.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website performance, and serve personalized content. Cookies help us:

Store user preferences and optimize website functionality.
Measure site performance and improve user experience.
Serve targeted advertisements based on your interests.
Prevent fraudulent activities and enhance security.

You can manage your cookie preferences through your browser settings or opt out of tracking via our Cookie Policy page.

6. SMS and WhatsApp Policy

By providing your phone number, you consent to receiving SMS and WhatsApp messages related to booking confirmations, travel updates, and special promotions.
Messages may include alerts for flight changes, cancellations, and security updates.
You can opt out of promotional messages at any time by following the unsubscribe link in the message or contacting our support team.
We do not share your contact information with third parties for SMS marketing purposes without your explicit consent.

7. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

8. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, misuse, or disclosure. Measures include:

Data encryption during transmission and storage.
Secure access controls and authentication methods.
Regular security audits and compliance assessments.
Firewalls, intrusion detection, and malware prevention systems.

However, while we take all reasonable precautions, no data transmission over the internet is 100% secure.

9. Your Rights

You have the right to:

Access, update, or delete your personal data through your account settings or by contacting us.
Withdraw consent for marketing communications by unsubscribing from emails or messages.
Request a copy of your stored data and information on how it is processed.
Restrict or object to certain data processing activities where applicable.
Request data portability to transfer your information to another service provider.
Lodge a complaint with a data protection authority if you believe your rights have been violated.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including locations with different data protection laws. We ensure appropriate safeguards for such transfers, including:

Compliance with applicable data protection laws.
Standard contractual clauses where required.
Secure data transfer protocols.

11. Third-Party Links and Services

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us to have it removed.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in regulations, technologies, or our business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review our policy regularly.

14. Contact Us

If you have any questions about this Privacy Policy or need to exercise your rights, please contact us at:

Call: 1 800 583-0177
Email: privacy@airfareservice.com
Data Protection Officer: dpo@airfareservice.com

By using AirFare Service, you agree to this Privacy Policy and our data practices.